Claims FAQs
How do I report a loss?
Call our toll-free Claims Loss Line: 877.849.4678. You can reach our Claims department 24 hours per day, 7 days per week, 365 days per year.
What questions will I be asked when I call?
You will typically be asked for the following:
- Your name, phone number and policy number
- The date and approximate time that the incident occurred
- Where the incident occurred
- The description of the other car(s) involved, if any
- The name of the other driver(s) involved, if any
- The reporting police agency and report number (if applicable)
- Any injuries, witnesses, passengers (if applicable)
What happens after I report a claim?
We will work as quickly as possible to get all the details of the incident. This may include obtaining the police report, verifying insurance coverages, contacting any involved parties and witnesses, and inspecting damaged property.
You will be kept informed of our progress by your adjustor. You may contact your adjustor at any time for a status or additional information.