Billing FAQs
- How do I pay my bill?
- Can I set up automatic recurring payments to my policy?
- What if I am late or miss a payment?
- Can I prepay my bill for the next few months?
- How do I change my billing address?
- Who can I contact if I have additional questions?
How do I pay my bill?
You can pay your bill in several ways:
- Online: Use our EPay feature to make a one time payment online. For more information about EPay, please read our EPay FAQ's.
- Recurring electronic payments: Use the EFT Form to authorize automatic withdrawals of payments from your account.
- Pay by phone: Call toll free 800.223.2242 - Checking, Visa, and MasterCard payments are accepted 24 hours a day.
- Check or Money Order: Make payable to Explorer Insurance Company and send to:
The Explorer Insurance Company
Attn: Accounting
P.O. Box 906
Santa Clarita, CA 91380 - Through your agency: Contact your agency to make a payment.
Can I set up automatic recurring payments to my policy?
Yes. Use this EFT Form to authorize these payments. Instructions are on the form.
What if I am late or miss a payment?
Your policy may lapse and may be cancelled.
Can I prepay my bill for the next few months?
To apply extra payments towards your upcoming payment periods, contact your agency for assistance.
How do I change my billing address?
Contact your agency to make a change to your address and for any other changes you need made to your policy.
Who can I contact if I have additional questions?
You can contact your agency, use our Contact page to call or mail us, or send an email to our Customer Service department.
