Skip navigation
Content

Billing FAQs

 

How do I pay my bill?

You can pay your bill in several ways:

  • Online: Use our EPay feature to make a one time payment online. For more information about EPay, please read our EPay FAQ's.
  • Recurring electronic payments: Use the EFT Form to authorize automatic withdrawals of payments from your account.
  • Pay by phone: Call toll free 800.223.2242 - Checking, Visa, and MasterCard payments are accepted 24 hours a day.
  • Check or Money Order: Make payable to Explorer Insurance Company and send to:
    The Explorer Insurance Company
    Attn: Accounting
    P.O. Box 906
    Santa Clarita, CA 91380
  • Through your agency: Contact your agency to make a payment.

Back to Top

Can I set up automatic recurring payments to my policy?

Yes. Use this EFT Form to authorize these payments. Instructions are on the form.

Back to Top

What if I am late or miss a payment?

Your policy may lapse and may be cancelled.

Back to Top

Can I prepay my bill for the next few months?

To apply extra payments towards your upcoming payment periods, contact your agency for assistance.

Back to Top

How do I change my billing address?

Contact your agency to make a change to your address and for any other changes you need made to your policy.

Back to Top

Who can I contact if I have additional questions?

You can contact your agency, use our Contact page to call or mail us, or send an email to our Customer Service department.

Back to Top