Customer Care Services

With your Explorer policy comes our pledge and commitment that you'll get the services you need, when you need them.

Our expert claims support team helps you at every step of the way, from reporting an incident to dealing with a claim, to getting you back on the road as quickly as possible.

Need to find an insurance agency in your area that sells Explorer? Or, wish to contact the agency you have your policy with? Use our helpful Agency Locator - just enter your zip code and search range, or your agency name!

When your car becomes disabled, you want to get service quickly. Learn about our 24/7 Roadside Assistance Services, rated #1 for customer satisfaction.

Questions about your bill or payments? Check our Payment & Billing FAQ's for answers fast!