EPay FAQ's
View these FAQ's for fast answers about our EPay online payment service. For FAQ's about billing, see our Billing FAQ's.
- How do I know the Web site is secure?
- Do I need to sign up or enroll to pay online?
- Will I be charged a fee for making my payment online?
- Can I use my credit card to make payments?
- Is it possible to use my savings account to pay my bill?
- Can I use my checking account to pay online?
- What type of information do I need to pay online?
- What is a routing transit number?
- Where do I find my checking and routing transit numbers?
- Is it possible to have my bills paid automatically?
- Can I make payments anytime of the week?
- When does Explorer receive my payment?
- Is EPay online payment available for all policies?
- Will you notify me if something goes wrong with my payment?
- I have read the FAQ's but I still have questions. Who can I contact?
How do I know the Web site is secure?
We have partnered with Bank of America to provide a safe and secured payment service. The site uses Secure Sockets Layer (SSL) encryption, which ensures that your account numbers and personal data are always encrypted when sent over the Internet. You can see that this is in effect by the small padlock icon and the "https" in the URL address. (Double-click on the icon to view the certificate.) Also, your information is kept secured in an encrypted database with Bank of America.
Do I need to be signed up or granted an account to pay online?
No. All you need is your policy number and zip code to get started with EPay.
Will I be charged a fee for making my payment online?
There is no charge to our customers for using our online payment feature.
Can I use my credit card to make payments?
You may use Visa, MasterCard or your checking account to make an online payment.
Is it possible to use my savings account to pay my bill?
No, you may only use your checking account or your credit card.
Can I use my checking account to pay online?
Yes! Making payments with your checking account is easy. You just need your account information.
What type of information do I need to pay online?
If you are paying online by check, you need the payment amount, your bank's routing transit number, and your checking account number.
If you are paying online by credit card, you need the payment amount, the credit card type, your address, the credit card number, expiration date and security number.
What is a routing transit number?
It is a number that identifies the bank your checking account belongs to.
Where do I find my checking and routing transit numbers?
Both numbers are printed at the bottom of your check. The routing transit number is the first (nine digit number) and your checking account number (which may vary in length and be broken into groups of numbers) is usually the second number. The following number is generally the check number (not part of your checking account number) and therefore, should not be included when entering your checking account number. If you do not have a check available, please contact your bank for this information.
Is it possible to have my bills paid automatically?
Yes, by enrolling in our Electronic Funds Transfer (EFT) program you can have your premium payments deducted from your bank account automatically at the time they are due. This can save you money by reducing your installment fees. See the EFT application form and visit the Customer Care Billing FAQ's section for more information.
Can I make payments anytime of the week?
Yes! Payments may be made online at any time. Periodically, the online payment feature will be unavailable due to routine system maintenance.
When does Explorer receive my payment?
Explorer Insurance considers the date and time the payment was entered as the time it is received. However, you must allow up to 4 business days for the funds to clear the bank and be posted to your policy. Please refer to the terms and conditions regarding cancelled policies.
Is EPay online payment available for all policies?
Yes, our online payment feature is available for all active and in-force policies. If your policy is cancelled, usage may be limited and payment will not guarantee reinstatement of your policy.
Will you notify me if something goes wrong with my payment?
Yes, you will receive a letter advising you if there are any problems with your payment.
I have read the FAQ's but I still have questions. Who can I contact?
We may be reached by calling 1.800.788.8984. Please be sure to print and retain your payment confirmation page each time you make a payment, as this information is necessary to address any questions you may have regarding your payment.
