EPay FAQs
Web Payment Feature
How do I know the Web site is secure?
The web site is secured, using Secure Sockets Layer (SSL) encryption, which ensures that your account numbers and personal data are always encrypted when sent over the Internet. (You will always know that SSL is in use when you see HTTPS instead of HTTP in the URL address.).
Do I need to sign up or enroll to pay online?
There is no enrollment necessary.
Will I be charged a fee for making my payment online?
There is no charge to our customers for using our web payment feature.
What type of information do I need to enter to pay online?
If you are paying by check, the information needed to pay online is the amount you are paying, your bank's routing transit number, and your checking account number.
If you are paying by credit card, you will need to enter the payment amount, the credit card type, your address, the credit card number, expiration date and security number.
What is a routing transit number?
It is a number that identifies the bank your checking account belongs to.
Where do I find my checking and routing transit numbers?
Both numbers are printed at the bottom of your check. The routing transit number is the first (nine digit number) and your checking account number (which may vary in length and be broken into groups of numbers) is usually the second number. The following number is generally the check number (not part of your checking account number) and therefore, should not be included when entering your checking account number. If you do not have a check available, please contact your bank for this information.
Is it possible to use my savings account to pay my bill?
No, you may only use your personal checking account or your credit card.
If I have a question regarding my payment, how do I contact you?
We may be reached by calling 1.800.788.8984. Please be sure to print and retain your payment confirmation page each time you make a payment, as this information is necessary to address any questions you may have regarding your payment.
Will you notify me if something goes wrong with my payment?
Yes, you will receive a letter advising you if there was problem with your payment.
Is it possible to have my bills paid automatically?
Yes, by enrolling in our EFT program you can have your premium payments deducted from your bank account automatically at the time they are due and you save money by reducing your installment fees. An EFT application form is available in the Customer Care section of our site.
Can I use my credit card to make payments?
You may use Visa, Mastercard or your checking account to make an online payment.
Am I limited to making payments during certain times of the day and days of the week?
No, payments may be made online at any time. Periodically, the web payment feature will be unavailable due to routine system maintenance.
When does Explorer receive my payment?
Explorer Insurance considers the date and time the payment was entered as the time it is received. However, you must allow up to 4 business days for the funds to clear the bank and be posted to your policy. Please refer to the terms and conditions regarding cancelled policies.
Is the web payment option available for all policies?
Our Web Payment feature is available for all active and in-force policies. If your policy is cancelled, usage may be limited and payment will not guarantee reinstatement of your policy.
