Questions about your EPay payments?
- First view our EPay Help to find guides and informative FAQs.
- Email us at email@example.com
- Call toll-free: 1.800.788.8984*. Have your payment confirmation ready (the page you print or have emailed each time you make a payment), as this information will be helpful.
* You are very important to us. We are here to assist you Monday – Friday, 8:45 am – 5:30 pm PST. Closed major business holidays.
Account locked or forget your password?
- Try resetting your password first, using the “Forget your password?” link on the EPay login screen.
- Check for the “Reset Password” email at the address you used when you enrolled.
- If you need to clear this email through your firewall, it is sent from “firstname.lastname@example.org.” The alias is “email@example.com.”
- Still having issues? Email us at AccountUnlock@explorer-insurance.com
For other questions regarding the benefits of EPay, you can also contact your agency.