Payments

EPay Contacts

Questions about your EPay payments?

  • First view our EPay Help to find guides and informative FAQs.
  • Email us at customerservice@explorer-insurance.com
  • Call toll-free: 1.800.788.8984*. Have your payment confirmation ready (the page you print or have emailed each time you make a payment), as this information will be helpful.

* You are very important to us. We are here to assist you Monday – Friday, 8:45 am – 5:30 pm PST. Closed major business holidays.

Account locked or forget your password?

  • Try resetting your password first, using the “Forget your password?” link on the EPay login screen.
  • Check for the “Reset Password” email at the address you used when you enrolled.
  • If you need to clear this email through your firewall, it is sent from “accounting@explorer-insurance.com.” The alias is “texplorer@remotepayonline.com.”
  • Still having issues? Email us at AccountUnlock@explorer-insurance.com

For other questions regarding the benefits of EPay, you can also contact your agency.